WIMEDIK.my will accept returns on any unopened product within 14 days of the original ship date.
A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened can not be returned.
To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase. We offer detailed product page. As always, please call us if you have any doubt or question about your order before it ships. We can be reached at +6012-324 4444 or email email@example.com
WIMEDIK.my will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for trouble shooting.
WIMEDK.my will deal with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. Please note that any associated shipping cost to return merchandise to WIMEDIK.my is not covered in any warranty situation.
No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them.
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
As this is medical equipment of a very personal nature, all machines to include CPAP, APAP, BiPAP, SUCTION PUMP, OXYGEN CONCENTRATOR and Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.
Machines (CPAP, APAP, BiPAP, SUCTION PUMP, OXYGEN CONCENTRATOR) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repair by the manufacturer.
This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
Collection of Personal Information
In order for us to provide you with our Product and/or Services and to operate in an efficient and effective manner, we may need to collect relevant personal information from you either manually or through our website. The personal information collected by us may be in the form of but is not limited to name, identity card number, address, bank account details, telephone number, credit card details, business details or any other information stipulated by the PDPA.
Purposes of Processing
WI MEDIK processes your personal data only for specific and limited purposes.
You agree that all personal data collected and/or processed by WI MEDIK may include but not be limited to the following purposes:
- To communicate with you;
- To inform you of our products and services;
- To respond to your queries and comments;
- To send you promotional and marketing material;
- To process applications for and the provision of WI MEDIK’s Products and/or Services;
- For marketing purposes and clinical research purposes;
- For all other purposes incidental and associated with any of the above.
Disclosure to Third Parties
WI MEDIK may disclose your personal data to our affiliates or third parties that perform services on WI MEDIK’s behalf and in doing so we will comply with all applicable laws, regulations, and industry standards.
Acceptance of The Policy
You hereby agree and accept that by registering and/or continuing to use the Products and/or Services, you authorize and consent to your personal data being processed by and where required, disclosed to classes of third parties as identified by WI MEDIK for the purposes of WI MEDIK providing the Products and/or Services to you. For the avoidance of doubt, you also hereby explicitly consent to WI MEDIK processing any sensitive personal data relevant such purposes.
Withdrawal of Consent
Not with standing anything to the contrary, you may at any time withdraw your consent to WI MEDIK processing any personal data of yours or to any part or portion of the same by sending to WI MEDIK at the address set out below a written notice of withdrawal and within the period prescribed under the PDPA. WI MEDIK shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of WI MEDIK’s other legal obligations.
If you do not wish to have your personal data shared with any other party, or if you do not wish to be solicited for products or services offered by WI MEDIK or any other parties including third parties, kindly inform us in writing at the communication information as given below.
You shall, upon written request, be granted access to all personal data held or stored or processed by WI MEDIK. To avoid confusion, “access” for the purposes of this provision shall mean notification of such personal data of yours that is processed by or on behalf of WI MEDIK and to have a copy of such personal data communicated or conveyed to you in an intelligible form of WI MEDIK’s choosing.
Correction of Personal Data
You may at any time make a written request to WI MEDIK to correct any personal data of yours that is inaccurate, incomplete, misleading or out-of-date and WI MEDIK shall, upon receipt of your written request for correction(s), take all necessary measures to give effect to such correction(s).
Please direct any requests to withdraw consent or to request access and/or correction to any Personal Data as follows:
Data Protection Officer
By publishing this policy in this website, we shall deem our customers and/or clients have already been notified.